TERMS & CONDITIONS
Shipping & Returns
Cancellations, Returns & Exchanges
Jesu Juva Clothing uses a "Print on Demand" Service called Printify
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported after the order has been submitted if the customer ordered the wrong size, color, or simply changed their mind.
Cancellations can only happen up to 24 hours of purchasing product.
Jesu Juva Clothing submits your order 24 hours after receiving payment.
Please note that Printify nor Jesu Juva Clothing will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged Product or Manufacturing Error
In case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact Jesu Juva Clothing within 30 days of product delivery.
Please get in touch with Jesu Juva Clothing via email with these things...
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A clear photo showing the issue
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A description of the issue
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State whether you would like a refund or reprint of product
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please allow our team 2-3 days to process the request as we will have to reach out to the manufacturer to either request a refund or reprint of the product
Our email is JesuJuvaClothing@gmail.com
Shipping & Address Changes
Packages may take up to 7 days to arrive after the package has been shipped.
Customers only have 24 hours after purchasing to change their address. Please contact JesuJuvaClothing@gmail.com to change your shipping address.
If you’re shipping within the US, you have the option to choose our Printify Express Delivery service. This service expedites both production and delivery times, aiming to deliver orders within two business days.
If you choose Priority Shipping, the standard production time (2-7 business days) will still apply.
If the unfortunate event occurs where your package has been lost by the post office or stolen, Jesu Juva Clothing & Printify are not responsible
Production
Jesu Juva Clothing uses a "Print on Demand" Service called Printify
The average production time for our manufacturer is around 2-9 business days depending on the time of year, product availability, and order size.
Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following:
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The garment is out of stock and needs to be ordered from the supplier
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Sadly, the manufacturer does not inform us.
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The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.
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The order contains 12 or more items.
Unfortunately, the production time (fulfillment) cannot be expedited.
Privacy Policy
Your privacy is critically important to us.
JESU JUVA Clothing LLC is located in: Phoenix, Arizona
It is JESU JUVA's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to jesujuvaclothing.com (hereinafter, "us", "we", or "jesujuvaclothing.com"). We are committed to safeguarding any personally identifiable information you may give us through the Website because we appreciate your right to privacy. To describe what information may be gathered on our website, how we use this information, and when we might disclose it to third parties, we have developed this privacy policy (the "Privacy Policy"). This privacy statement only applies to data we get through the website; it does not cover data we gather from other sources.
The broad guidelines and principles regulating your use of our Website are outlined in this Privacy Policy as well as the Terms and Conditions displayed on our Website. You might need to accept extra terms and conditions depending on how you use our website.
Website Visitors
JESU LUVA Clothing, like other website owners, gathers non-personally identifying information of the kind that web browsers and servers routinely make available, including the browser type, language choice, referring site, and the date and time of each visitor request. The objective of collecting non-personally identifying information by JESU JUVA Clothing is to better understand how visitors to JESU JUVA Clothing's website utilize it. JESU JUVA Clothing may occasionally publish reports on usage patterns for its website in order to disclose non-personally-identifying information in the aggregate.